Refunds, cancellation & legal

ReelNaut sells subscriptions through Paddle.com, our Merchant of Record. Paddle handles payment, invoices, sales tax and VAT, and appears on your card statement.

1. Plans and billing

• Each series is its own plan, billed monthly or yearly in USD. The price shown at checkout is the full price, taxes included where applicable.
• Plans renew automatically at the end of each period until cancelled.
• A free preview (script, sample scenes and a voice sample) is available once per account without a payment method. Full videos require an active plan.

2. Cancellation

• Cancel any time from Billing → Cancel plan. The series keeps rendering and publishing until the end of the paid period; nothing is charged afterwards.
• You can also cancel through the Paddle customer portal linked from the Billing page or from any Paddle receipt email.

3. Refunds

• 7-day money-back guarantee on the first charge of a new plan: contact us within 7 days of the first payment and we refund it in full, no questions asked.
• Renewal payments are not refundable once the period has started, because rendering costs are incurred immediately. If a renewal was charged by mistake and no video has been rendered in the new period, we refund it.
• If the Service fails to produce videos for a whole billing period because of a fault on our side, we refund that period.
• Refunds are issued by Paddle to the original payment method, usually within 5–10 business days.

4. Failed payments

If a renewal cannot be charged, the affected series is paused and you are notified by email and in the app. Update your card within 7 days to keep the plan; otherwise the plan is cancelled and the series stays paused until a new plan is started.

5. Contact

Email support@reelnaut.com for refunds, invoices or any billing question. Include the email address of your ReelNaut account.

See also our Terms of Service and Privacy Policy.