Refunds, cancellation & legal

ReelNaut is operated by Goga Chokoraia (Individual Entrepreneur Goga Chokoraia), a registered individual entrepreneur in Georgia; registration details are available on request at support@reelnaut.com. Card payments are processed by Flitt (TBC Bank): it handles the card transaction securely and appears on your card statement; prices are in USD. We never see or store card numbers.

1. Plans and billing

• Each series is its own plan, billed monthly or yearly in USD. The price shown at checkout is the full price, taxes included where applicable.
• Plans renew automatically at the end of each period until cancelled.
• One free sample video (30 seconds, made with AI Images) is available per person from the home page, without an account or a payment method. A series in the app starts rendering once its plan is paid.

2. Cancellation

• Cancel any time from Billing → Cancel plan. The series keeps rendering and publishing until the end of the paid period; nothing is charged afterwards.
• You can also cancel through the payment partner's customer portal linked from the Billing page or from any receipt email.

3. Refunds

• Before paying you can watch finished examples for every niche and get a free sample video from the home page, so you can judge the result first.
• Rendering costs are incurred the moment a video is generated, so payments are not refunded to your card once any video has been produced in the paid period. Cancelling stops future charges but does not refund the current one.
• If you were charged and no video was produced in that period because of a fault on our side, write to us and we refund that charge in full.
• Duplicate or mistaken charges are always refunded. When a refund is due it goes back to the original payment method, usually within 5–10 business days.

4. Failed payments

If a renewal cannot be charged, you are notified by email and in the app and the charge is retried once within 24 hours. If the retry also fails, the plan is cancelled and the series stays paused (nothing is rendered or published) until you start a new plan. A successful retry keeps the original billing date, so the period does not shift.

5. Contact

Email support@reelnaut.com for refunds, invoices or any billing question. Include the email address of your ReelNaut account.

See also our Terms of Service and Privacy Policy.